Product
How should I store my perfume to maintain its quality?
To preserve your fragrance, store the bottle in a cool, dry place away from direct light, heat, and humidity.
Avoid sudden temperature changes and keep the cap on when the fragrance is not in use.
When stored with care, our fragrances will keep their character over time. Subtle changes may occur as the fragrance ages. This is natural and does not affect its safety.
How should I apply your fragrances?
Spray onto pulse points such as wrists, clavicles, and inner elbows.
Hold the bottle about 20–30 cm from the skin and fully press the atomizer for an even mist.
Do not rub. Let the composition settle on its own.
Heat, natural movement, and skin moisture help the notes unfold.
Keep proper distance when spraying near light or delicate fabrics to help prevent staining.
Avoid contact with the eyes, mucous membranes, and irritated skin.
How long does a Feromone fragrance last on skin?
Longevity can vary depending on skin type, temperature, application, and how your skin holds fragrance.
Feromone fragrances are designed to develop gradually on skin, moving from first impression into a warmer and closer drydown.
For the most accurate experience, we recommend wearing the fragrance on skin before choosing a 50 ml bottle.
Are Feromone fragrances unisex?
Yes. Feromone fragrances are created to be worn by anyone.
They are shaped around material, texture, and the way a scent develops on skin, rather than traditional ideas of masculine or feminine fragrance.
Where can I find the ingredients of your fragrances?
The full ingredient list is shown on each product’s packaging.You can also find it on the dedicated product page under Ingredients.
Our fragrances are crafted with carefully selected materials, chosen for their character, texture, and role within the composition.
If your skin is sensitive or reactive, we recommend testing the fragrance on a small area first. If you have known fragrance allergies, please review the ingredient list before use.
How can I personalize my perfume?
Complimentary engraving is available for every 50 ml fragrance bottle ordered through our online store.
Engraving can be used for your own bottle or for a gift.
Select your fragrance, click personalize and follow the instructions.
Please allow 1–2 additional business days for engraved bottles.
Personalized items cannot be returned, exchanged, or refunded.
How can I receive fragrance samples?
You can order a 2 ml sample through our online store when available.
Samples are sent by regular letterbox mail and do not include track & trace.
Availability may be limited.
Can I experience Feromone in person?
Feromone is currently available through our online store.
Our first in-person presentation is being prepared, giving you the opportunity to experience the fragrance on skin and discover the house more closely.
The first location will be announced shortly. Please stay close to our newsletter and social channels for future updates.
Where are your fragrances made?
Our perfume oil is produced in the Netherlands.
It then takes its final form in Amsterdam, where each fragrance is blended, filled, and packaged.
Our packaging is also sourced from Dutch suppliers, helping us limit unnecessary transport where possible.
Shipping
How long will my order take to arrive?
We aim to ship orders within 24 hours after confirmation. Once your order has been dispatched, you will receive an estimated delivery day by email.
Engraved bottles may require 1–2 additional business days.
Do you need your order by a specific date? Please contact us before placing your order.
Which countries do you deliver to?
We currently ship within the Netherlands only.
If you are located outside the Netherlands, please contact us before placing your order.
We will review what may be possible for your location.
Are shipping fees applied?
Shipping within the Netherlands is complimentary. This applies to both 50 ml fragrance bottles and samples.
Return shipping costs are the responsibility of the customer.
Can I track my order?
You will receive a tracking link by email once your 50 ml fragrance bottle leaves our location.
Samples are sent by regular letterbox mail and do not include track & trace. Once your sample has been dispatched, we will provide you with an estimated delivery day. Regular letterbox mail may arrive slightly earlier or later than estimated.
What should I do if my sample has not arrived?
Samples are sent by regular letterbox mail and may arrive slightly earlier or later than estimated.
If your sample has not arrived within a few days after the estimated delivery day, please contact us. We will review it with care and help you find a suitable solution.
Orders
Which payment methods are accepted?
We accept Feromone gift cards, major debit and credit cards, iDEAL, PayPal, Apple Pay, and Klarna.
The available payment methods are shown at checkout.
Can I combine my a credit, gift card, or other offers?
Gift cards can be used as a payment method during checkout.
Sample credits and other offers are subject to the conditions shown with the code or offer.
If a code does not apply as expected, please contact us before placing your order.
Will I receive an order confirmation email?
Yes. Once your order has been confirmed, you will receive an order confirmation by email.
This includes your order number and a summary of the items purchased.
Once your order has been dispatched, you will receive a separate email with delivery information.
For 50 ml fragrance bottles, this email includes a tracking link.
For samples, this email includes an estimated delivery day.
If you do not receive the email, please check your spam folder or contact us.
Can I amend or cancel my order after placing it?
Once an order is confirmed and preparation has begun, we may not be able to change it.
In certain cases, cancellation may still be possible before shipment.
For engraved bottles, changes or cancellations may no longer be possible once personalization has started.
Please contact us as soon as possible.
How can I change the delivery address for an order that has already been confirmed?
If you need to change or complete your delivery address, please contact us as soon as possible.
Once an order has been confirmed, we cannot guarantee that the address can still be changed.
If your order has already been prepared or dispatched, changes may no longer be possible.
How can I report an incomplete / damaged / incorrect order?
We are sorry your order did not arrive as it should.
Please contact us with your order number and a short description of what happened.
If your order arrived damaged or incorrect, please include clear photos of the parcel, product, and packaging.
We will review it with care and make sure you receive a suitable solution.
Returns
What is your return policy?
You have 30 days from the delivery date to return your order.
To start a return, please contact us before sending anything back.
To be eligible for return, products must be unopened, unused, and in their original packaging, including any accessories.
Any complimentary samples included with the order should also be returned.
Return shipping costs are the responsibility of the customer.
Once your return has been received and inspected, refunds are processed to the original payment method within 5–10 business days. Your bank may require additional time to make the funds visible in your account.
Personalized items cannot be returned, exchanged, or refunded.
Can I return or exchange an opened fragrance?
No. For reasons of hygiene and product safety, fragrances that have been opened, used, or whose packaging shows signs of tampering cannot be returned or exchanged.
How do I initiate a return?
To start a return, please contact us before sending anything back.
Include your order number and the reason for your return.
Please make sure the item is unopened, unused, and in its original packaging.
We will review your request with care and guide you through the next steps.
How long does it take to process a refund?
Once your returned order has been received and inspected, your refund will be processed to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to make the funds visible in your account.
You will receive a confirmation once the refund has been processed.
Account
Do I need to create an account to place an order?
No. You can place an order as a guest.
Creating an account is optional and can be done at any time.
You will still receive all order and delivery updates by email when checking out as a guest.
What are the benefits of a Feromone account?
With a Feromone account, you can view your order history, access your order details more easily, and check out faster.
Over time, your account may also give access to selected updates, private offers, or invitations around the house.
Gifting
How do I send a gift?
There are two ways to gift Feromone.
For immediate gifting, you can order a digital Feromone gift card through our online store. It can be sent directly to the recipient, or to yourself if you would like to present it personally. This is the fastest option, as the gift card is delivered by email within minutes.
For a 50 ml fragrance bottle, please contact us before placing your order if you would like it sent directly to someone else. We will help you create a considered gifting experience, shaped around the person receiving it.
Engraving is also available for 50 ml fragrance bottles ordered through our online store.
How can I use my Feromone gift card?
You can use your Feromone gift card during checkout by selecting it as a payment option.
If the gift card does not cover the full order amount, you can pay the remaining balance with another available payment method.
If you do not use the full gift card amount, the remaining balance will stay available on the same gift card for a future order. The available balance remains linked to the original gift card code.
Where can I buy a Feromone gift card?
You can order a digital Feromone gift card through our online store. The gift card can be sent directly to the recipient, or to yourself if you would like to present it personally.
It is delivered by email, making it a considered option when time is limited.
After purchase, you may also request a sample so the recipient can experience Feromone before choosing a 50 ml fragrance bottle.
Data & Inquiries
How is my personal data protected?
We handle your personal data with care and in accordance with our Privacy Policy.
Where can I direct my collaboration requests or press inquiries?
For press inquiries, interviews, creative collaborations, or brand-related proposals, please contact us.
We would be pleased to hear more about your idea and will review your message with care. Please include a short introduction, relevant links, and the nature of your request.
Where should I direct my wholesale inquiries?
For wholesale, stockist, hospitality, or commercial placement inquiries, please contact us.
Feromone is selective about where the house is represented. Please include a short introduction, your location, relevant links, and how you would like to carry or present Feromone.
We review each request with care and only move forward when the setting feels right for the house.