Shipping policy
Last updated: 28-JUN-2026
This Shipping Policy applies to all Orders placed through the Feromone Website and should be read together with the Terms & Conditions.
1. Shipping Destinations
Feromone currently ships within the Netherlands only.
If additional shipping destinations become available, they will be published on the Website.
2. Processing Times
Feromone aims to dispatch Orders within 24 hours after Order confirmation.
Orders containing Personalized Products, including engraved Fragrance Products, may require an additional 1 to 2 business days for processing before dispatch.
Processing times are estimates only and do not constitute guaranteed dispatch dates.
3. Shipping Methods
Shipping methods depend on the Product ordered.
Fragrance Samples
Fragrance Samples are generally shipped by regular PostNL letterbox mail and do not include Track & Trace.
Fragrance Products
Fragrance Products are shipped via PostNL and include Track & Trace. Tracking information will be provided after dispatch where available.
4. Shipping Costs
Current shipping costs are displayed on the Website before the Customer completes the checkout process.
Where complimentary shipping is offered, this will be indicated during checkout.
5. Delivery
Estimated delivery times depend on the selected shipping method and the destination.
Delivery times are estimates only. Feromone is not responsible for delays caused by PostNL or other circumstances beyond its reasonable control.
6. Incorrect Delivery Information
The Customer is responsible for providing a complete and accurate delivery address.
If an incorrect or incomplete address results in additional shipping costs, return shipments or failed deliveries, Feromone may charge the reasonable additional costs incurred, to the extent permitted by applicable law.
7. Damaged or Incorrect Orders
If an Order arrives damaged during transport or the Customer receives an incorrect Product, the Customer should contact Feromone as soon as reasonably possible after delivery via info@feromone.nl.
To facilitate a prompt resolution, the Customer should include:
- the Order number;
- a description of the issue;
- photographs of the Product, parcel and packaging, where applicable.
Feromone will assess the issue and provide an appropriate solution in accordance with applicable law.
8. Questions
Questions regarding shipping may be directed to:
Email: info@feromone.nl
WhatsApp Business: +31 6 83486845